MetroPCS Authorized Dealer

Reviews

• David Richard

  Jun, 06 2018
  ★ ☆ ☆ ☆ ☆
  I have been going here for years and loved this place. Went miles out of my way just to come here (literally passing no less than 4 other metro stores). Tom has taken care of me and in return, I've bought my last 3 or 4 phones from him. However, I went in yesterday and found out that they fired him (dumb move on their part if I do say so myself) and replaces him with a new female manager. I had just bought a new phone, case, and screen protector for my girlfriend and I less than a week ago, spending well over $400 and had gone to the store today to have them replace a defective screen protector. I took it back to the store and the new manager said I installed it wrong and that voided the warranty. When I told her that it was actuality an employee that installed it, she said that it must have been defective from the factory, and refused to help me. I told her that if it was defective when sold to me, than I should be able to get it replaced or at least get my money back. I didn't want both. I just wanted a replacement OR my money back so I could go buy a different screen protector somewhere else. She told me to go through the manufacturer of the screen protector for a replacement because there was nothing they could do, even though she never told me who the manufacturer is and never gave me any information to help me contact said manufacturer. After telling her I know that's not true, that she had the ability to either replace it or refund me my money, she refused to help me anymore and actually left the store and went home for the day (taking all of her belongings and all) instead of finishing up with me first. The poor new kid had to try to help but because he was new, there wasn't a lot he could do. He did try his best, but was just too inexperienced. Will be reporting this company to the Better Business Bureau for this whole ordeal and that new, ridiculous manager and her in ability to help me in anyway and only treat me like I was a waste of her time...

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